Privacy Policy

Introduction

Welcome to the GoDirect mobile application (“Application”), provided by GoDirect Technologies Inc., a company registered in Canada (“Company,” “we,” “our,” or “us”). GoDirect is an eCommerce platform that enlists a wide variety of consumer packaged goods (“Products” or “Items”) sourced from various registered suppliers, including manufacturers, farmers, importers, and wholesalers, who are authorized to sell in the geographical region including Canada and the United States of America (“Geography” or “Region”).

This Privacy Policy aims to inform new customers who are about to sign up to our Application, or existing customers who have registered or placed one or more orders, about the collection, use, and disclosure of personal information when they use our application.

Information We Collect

We may collect the following types of personal information when you interact with our platform:

Reading SMS

To make signup seamless and hassle free, we request access to read SMS messages sent by us from your mobile phone. The Application will only access and read SMS messages during signup or login for the sole purpose of verifying your phone number. Your mobile session may remain authenticated until you delete the application, clear application data or cache, or we send a security patch or application upgrade that requires revalidation.

We understand the sensitivity of this request and want to assure you that we will handle your data with utmost care and transparency. We will not access, read, or store any other personal or sensitive information present in your SMS messages.

Personal Information

• Name: To personalize your experience and address you appropriately while making deliveries and doing customer support.
• Mobile Number: To communicate with you, provide important updates, and for account verification purposes.
• Email Address: To send transactional emails, order confirmations, and promotional offers.
• Home/Work Addresses: To facilitate order delivery and ensure accurate shipping.
• Other Generic Information: Such as food habits, cuisine preferences, family size, or similar generic questions that help personalize products and services. Wherever such information is requested, there is an option to dismiss or skip it.
• Camera Permission: To enable you to upload photographs while reviewing products and providing feedback.
• Location Permission: To deliver products to your doorstep, display products available in your vicinity, and allow you to place orders from different locations.
• Storage Permission: To store data on your device when you upload profile photos or other relevant content.
• Payment Information: For payment processing, the application uses a third-party payment gateway integrated with Stripe Inc. GoDirect does not store card information in the application. Customers are transferred to Stripe’s secure payment page when a transaction is processed.

Use of Information

We use the information collected, including personal data, for the following purposes:

• To facilitate order processing and product delivery.
• To personalize your experience with relevant products based on your location.
• To enhance customer support and respond to inquiries and feedback.
• To use aggregated and anonymized data for analytical purposes that improve our Application and services.

Sharing of Information

In-house Analysis

To enhance our services and deliver a personalized experience, our employees may responsibly and ethically collect and analyze customer data for in-house data analysis, customer targeting, and service improvement. Through this analysis, we gain insights into customer preferences, shopping behaviors, and trends, which helps optimize offerings and improve the overall user experience.

Customer privacy and data security are paramount, and we adhere to all applicable laws and regulations to safeguard this information.

Third-Party Service Providers

We may share personal information with trusted third-party service providers who assist us in delivering Application functionalities, such as payment processing and delivery services. However, we will not share, sell, or disclose personal information to third parties for marketing or promotional purposes.

Legal Compliance

We may disclose personal information if required by law or in response to valid legal requests.

Your Choices

Permissions: You can modify app permissions in your device settings. Certain features may not be accessible without granting the necessary permissions.

Opting Out: You have the right to withdraw consent to personal information shared with us by contacting our customer support team at info@go-direct.app or by chatting with one of our support representatives through the in-app chat utility.

Data Security

We implement appropriate security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Children’s Privacy

Our Application is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please contact us immediately at info@go-direct.app or chat with one of our support representatives through the in-app chat utility.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective when posted on this page, which is available on the profile page. Please check this page regularly for updates.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please chat with one of our support representatives through the in-app chat utility or write to us at info@go-direct.app.